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Arguing simplification and then using DynamoDB, that is, opaque software handled by somebody else, does not make any sense or useful argument IMHO. It's like saying, we don't want to handle all this stuff, let somebody else handle it so that we can just be users. This is fine if is good for your company, but kinda negates the initial premise: you have a simplification problem if you own your infra, otherwise what's the point? Somebody else is handling all that for a premium price, I bet you have less software to handle.


I’m humbled that you read our post! We love your work, and heavily use Redis at Intercom. Thank you :)

The DynamoDB move is certainly a tradeoff, but for us it really makes sense. Moving to it will allow us to:

- scale out this storage layer trivially easily

- shed a ton of operational responsibility

- save lots of money

There are certainly downsides to moving to a proprietary database run by a single proivider, but we’re happy to make that tradeoff.

Also, we’re absolutely not recommending that people move from MongoDB to DynamoDB as some general rule. It just made sense for us at this time.




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