Oh, I once worked at a place with a similar system. If they waited long enough in the queue, their call would get disconnected (hopefully they heard a message saying to call later) and a counter went up for the number of times that it happened. I think you needed to wait at least 30 minutes for it to happen.
Thankfully most of the time the queue wasn't ever ridiculously long (10 minutes wait time at probably the 95th percentile) customers, with 3-50 agents available depending on the previous year's traffic.
It was a good environment for a high school student. When it got super busy no one in the office was above getting on the phones.
Thankfully most of the time the queue wasn't ever ridiculously long (10 minutes wait time at probably the 95th percentile) customers, with 3-50 agents available depending on the previous year's traffic.
It was a good environment for a high school student. When it got super busy no one in the office was above getting on the phones.