In an oversimplification, there are two means to motivate people; the proverbial carrot and stick.
Call centers (and most low paying jobs) operate with a goal of minimizing costs. Most incarnations of motivating people with a carrot involve spending money on bonuses for performance, raises, etc. So those can't be implemented because it would raise costs. Another option for the carrot is promotions, but my impression is that there isn't a lot of upward mobility in call centers; at least not of the variety that eventually gets you out of the call center.
So once all your options for motivating people with carrots are gone, you end up with the stick. And this is what it looks like when your only motivation option is the stick.
You could probably operate a call center that handles calls as quickly using bonuses and such, but you would be more expensive. You'd have the benefit of having happier employees, but that's not a thing businesses are willing to expend money on. And even if you did, some enterprising soul in a few years would propose eliminating the carrots to save money and youd be back to square one.
It also doesn't help that most of these workers also lack a lot of other employment opportunities. In tech, for instance, it's hard to run a shop using sticks instead of carrots because your workers have plenty of other potential employers. They'll just quit.
Call centers (and most low paying jobs) operate with a goal of minimizing costs. Most incarnations of motivating people with a carrot involve spending money on bonuses for performance, raises, etc. So those can't be implemented because it would raise costs. Another option for the carrot is promotions, but my impression is that there isn't a lot of upward mobility in call centers; at least not of the variety that eventually gets you out of the call center.
So once all your options for motivating people with carrots are gone, you end up with the stick. And this is what it looks like when your only motivation option is the stick.
You could probably operate a call center that handles calls as quickly using bonuses and such, but you would be more expensive. You'd have the benefit of having happier employees, but that's not a thing businesses are willing to expend money on. And even if you did, some enterprising soul in a few years would propose eliminating the carrots to save money and youd be back to square one.
It also doesn't help that most of these workers also lack a lot of other employment opportunities. In tech, for instance, it's hard to run a shop using sticks instead of carrots because your workers have plenty of other potential employers. They'll just quit.