Everyone was behaving rationally maybe the first two times this happened. After that though someone should have double checked the outgoing package.
#4 is really by far the biggest problem here. No matter what, with a company of Amazons size things are going to go wrong that just cant be solved in an automated fashion. They need support with the training and authorization to escalate issues like this to staff that have the power to fix them.
Amazon has absolutely no memory. All of your customer support woes go to people working from a script. The likelihood of getting the same customer support person is zero.
You can get an actual human who can look at what’s going on if you send email to Bezos; that gets forwarded to the secret support team that can actually make decisions instead of just following a script. Or at least you could a few years ago.
#4 is really by far the biggest problem here. No matter what, with a company of Amazons size things are going to go wrong that just cant be solved in an automated fashion. They need support with the training and authorization to escalate issues like this to staff that have the power to fix them.