I think the most illuminating thing about Ballmer here is the way he speaks about features of Microsoft devices, and it shows why the company lost a decade of innovation under him: "it will 'do' Web, or will 'do' email".
These are feature check boxes to him. It's not a question of whether the feature is GOOD, whether browsing the web is a delightful experience that the users actually want to do on the device. Nope - it'll do web. That's it. No more questions.
These are feature check boxes to him. It's not a question of whether the feature is GOOD, whether browsing the web is a delightful experience that the users actually want to do on the device. Nope - it'll do web. That's it. No more questions.