Am I the only one who absolutely hates advisors? I don't need advice for electronics. I can do my own research. May be this is not a common thing for avg Joe? I always found the people at Bestbuy or any big stores are actually less knowledgeable than what I already know.
I think this goes along with anything I want to purchase. If I am in the Hermes store to buy a $700 scarf, I don't want their "advisors" to influence my decision. Not that I would go to the Hermes store, but just making a point :)
For some people, advisors are critical and under appreciated. Lots of people wouldn't know the difference between a hdmi cord and an ethernet cord.
The article mentions that they have toned it down "Be comfortable not to make a sale." No one has ever liked sales tactics but they do work, however Best Buy is willing to give up some sales for the overall brand I think.
No, you're not the only one. I cringe every time I even think about going to BestBuy, because I find their "customer service" actively unpleasant.
Pretty much the only time I ever go to BestBuy is when (a) I need a specific thing that they sell and (b) I want it right now. I do not need or want your "advisor" following me around the store, suggesting that Monster _Ethernet_ cables will improve my sound quality, trying to up-sell me the extended warranty and explaining why a 1-bit DAC is Good, Actually.
I liked Fry's (until it got _very_ depressing. Clearly Fry's is dying.) because -in addition to selection & prices- at Fry's I could actually browse and look at stuff _without_ feeling pressured by the sales staff.
I think this goes along with anything I want to purchase. If I am in the Hermes store to buy a $700 scarf, I don't want their "advisors" to influence my decision. Not that I would go to the Hermes store, but just making a point :)