And since the last ownership shuffle they've been emphasizing their version of 3rd-party marketplace and reducing the number of items they sell directly. One advantage I think they still have is slightly more informative reviews. Plus many vendors will monitor NewEgg for negative reviews and reach out to the customer to resolve the issue. That happens on Amazon too, but they aren't as transparent as when a review gets upgraded. Where on NewEgg you can see the vendor's reply.
Yeah. I used to be all-Newegg for tech stuff, but the 3rd party marketplace made them no better than Amazon, so I quit bothering going to Newegg. Honestly, Best Buy is my first choice for tech stuff today, although their selection is more limited so I don't always buy from them.
I just tried to return something. They wouldn't honor their returns policy. There are a lot of similar complaints.