I respectfully counter this 'greatest' customer service story with the story of Katie the Prefect:
"A few weeks ago, I wrote a post about our plans to take our daughters -- particularly our nine-year-old Elizabeth -- to Harry Potter World at Universal Studios in Orlando. I worried, I suppose, that nothing surprising and magical would happen. Well, as it turned out, something surprising and magical did happen."
Absolutely. A much more compelling story of customer service. An extemporaneous act done without extravagant giveaways or lavish incentives. And the outcome? Pure magic.
What a fabulous story! As the father of an 8 year old daughter, I only hope to be able to provide experiences like this to her. It is absolutely the small things in life that make all the difference. Kudos to you Katie for keeping the magic alive!
"A few weeks ago, I wrote a post about our plans to take our daughters -- particularly our nine-year-old Elizabeth -- to Harry Potter World at Universal Studios in Orlando. I worried, I suppose, that nothing surprising and magical would happen. Well, as it turned out, something surprising and magical did happen."
http://joeposnanski.blogspot.com/2011/01/katie-prefect.html