>Defects is a metric businesses doesn't care much about.
This depends on both the defect and the business. Just because critical regressions and recurring denial of service has become normalized as somehow par for the course in our line of business does not mean it comes without cost. It's all situational and subject to calculated tradeoffs but every shop i've worked with/in has classes of defects on the "Never Again" list, and sometimes on the "NEVER EVER EVER AT ANY COST" list.
This depends on both the defect and the business. Just because critical regressions and recurring denial of service has become normalized as somehow par for the course in our line of business does not mean it comes without cost. It's all situational and subject to calculated tradeoffs but every shop i've worked with/in has classes of defects on the "Never Again" list, and sometimes on the "NEVER EVER EVER AT ANY COST" list.