This is a consumer rights issue across our industry. Algorithmic customer support “decisions” should always be appealable to a human audience.
My Google account was banned years ago, “computer says no” - all of my attempts to appeal failed. I at no point broke their terms. Nobody cares, I lost all of my data.
I hope that a class action prevails against Activision. And I hope that across our industry consumers receive more robust rights. Not being able to reach a human at your company quickly escalates from a being cost optimization, to outright fraud.
Yeah.. you can do a chargeback or take them to small claims court, but then you'll be blacklisted as a customer for life. There needs to be a better process
Yes, and it was denied, with no explanation, no ability to defend against claims, etc. If there is monetary loss, then a proper appeals process should be put in place. If they refunded the money, then that’s one thing, but they kept the money, and so this is theft.
My Google account was banned years ago, “computer says no” - all of my attempts to appeal failed. I at no point broke their terms. Nobody cares, I lost all of my data.
I hope that a class action prevails against Activision. And I hope that across our industry consumers receive more robust rights. Not being able to reach a human at your company quickly escalates from a being cost optimization, to outright fraud.