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Anyhow, the PayPal, Google, eBay, etc. problem is not likely to be solved by yelling and screaming on blogs and HN. I firmly believe that massive legal action, and, more than likely, in the US, Congressional action, is the only light at the end of the tunnel. They are too big and just can't be hurt or bothered with any other approach.

Be careful what you wish for. Congressional action forcing PayPal, Google, et. al to provide better customer service sounds great for consumers, but unless the legislation is very narrowly focused, it will just end up being another piece of regulation that protects incumbents and punishes newcomers (e.g. by imposing an untenable customer support burden on bootstrapping companies).



PayPal is the incumbent.


Exactly my point. If we use the government to protect ourselves from PayPal, we have to be careful not to kill WePay, Stripe, Dwolla, Gumroad, etc. in the process.


Not to mention that by the time it gets through the lobbying gauntlet, the legislation is more likely to protect Paypal than to harm it.




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