It rubs me wrong that this is touted as an insight.
Acceptance testing is Software Development 101 when it comes to user facing apps, irregardless of video games or just regular apps.
No one does it properly though because it's studpendously expensive. It also means developers will have to spend time with users, listening to their feedback, meaning that's time they don't spend programming.
Also, it means you have to keep contractors on the project for longer or hire FTEs to support the project. They almost always fail to budget for developers during testing and support...
