I can't remember which company it was, but I got a call a few years ago about some issue with an account, and they wanted some information to "verify my identity"
I said wait a minute, you called me. Shouldn't I be verifying who you are?
The guy kind of laughed and said yeah, but this is the process I've been given to follow. I said I would call back on public customer service number and he said that would be fine.
It turned out it was a legit call, but just weird that they would operate that way.
I wish I could remember who it was. A credit card, I think.
This happened to me with AT&T herein Mexico: I have an AT&T pre-paid sim card that expires after a year. At the end of the year I got a call supposedly from someone form AT&T and told me about some special discount offer if I pre-paid for another year. The catch is that I needed to pay over there by phone ... (give my card details).
I told her that I preferred to call the AT&T number and for her to tell me what options should I press to get to her. She couldn't give me an answer to that.
I said wait a minute, you called me. Shouldn't I be verifying who you are?
The guy kind of laughed and said yeah, but this is the process I've been given to follow. I said I would call back on public customer service number and he said that would be fine.
It turned out it was a legit call, but just weird that they would operate that way.
I wish I could remember who it was. A credit card, I think.