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Starlink "Support"?
1 point by jtotheh 8 months ago | hide | past | favorite | 4 comments
I just spent a day trying to get a starlink installation to work. I could verify that it was talking to the satellite from the "statistics", but it found the present location unacceptable and was in "restricted" mode = useless. So I tried to resolve it through the app, the website, etc. I changed the account to "ROAM" type so it shouldn't have mattered where I was. Their "support" consisted of an autoreply to a ticket, no way to get a human, even a chatbot. We just replaced it with a T-Mobile 5G device. T-Mobile was a pleasure to deal with. I'm just wondering if others have also had bad experiences with Starlink "support". I assume they just figure the money they save by not providiing it is more than the business they lose????


There is a clear view of the sky, no obstructions. The phone app showed that the satellite receiver had a good connection, ping percentages, etc. It was just "restricted" because the software had decided this was not a valid location for this account. Even though we changed the account to a "ROAM" account. A day later, they still haven't even responded on the chat, except an automatic "we're sorry we haven't called yet" text.


I manage multiple Starlink customer terminals, and yes, this is the level of support you'll get when there are issues. When it works, it's great, when it's down, you wait until it isn't.

I would recommend you keep that T-Mobile 5G home internet station as backup considering the price point ($35-$50/month) and 5 year price lock guarantee (as of this comment). Get a router that will load balance and failover between both that and Starlink.


What kind of view of the sky does your Starlink have? Seems like it would make a difference if you're trying to connect at the bottom of a box canyon (or a canyon between two massive buildings) or in the middle of a field with no trees or buildings around.


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