I think this is another of those spots where the difference between agile with a little an and Agile with a big À comes to the forefront.
Little a agile is about pushing back against dysfunctional business dynamics for the sake of humanistic goals like employees’ mental health and doing right by customers.
Big À Agile co-opts that, and is more about squeezing as much money out of everyone as possible while wearing the trappings of agile values to make it seem more palatable.
We used to have a few days set aside regularly to fix things that would never get prioritised.