Getting rid of bureaucratic internal IT department is a game changer for productivity. That alone is worth 10x infra costs, especially for big companies where work can grind to a halt dealing with obstructionists through service now. Good leaders understand this.
Sadly true. Or, the so-called internal IT Dept. can be a shambolic mess of PHB's, Brunchlords, Catberts, metric maximizers, and micromanagers, presiding over the hollowed-out and burned out remains of the actual workforce that you'd need to reliably do the job.
