JCPenney (JCP now?) is SEVERELY lacking a vision. And they have been for years. In my undergrad, I was on the school advertising team competing for NSAC (http://www.aaf.org/default.asp?id=123) and JCPenney was our client. We were tasked with creating a $100,000,000 integrated marketing campaign. All along I knew that this money absolutely did not need to go to a marketing campaign. It needed to go to top-down, business level reinvention. New branding would have to be part of it, obviously, but a culture change inside the company was a lot more necessary.
This was during the time when "New look, new day, who knew?" was their tagline. Which was utter shit when every time you go into a store it looked like it was in shambles, and telling people you had a new look when they could clearly smell the same pile of dung from a block away doesn't increase customers. It was bad.
Then about 4 weeks from competition, they release a new logo and a new tagline (honestly we were rebranding towards a JCP moniker during our ideation phase anyways), basically throwing us under the bus. We had to make something for their rebrand - it had been 10 years since they did anything previously.
It's no surprise to me that anything unconventional was discarded quickly, and Ron was booted. These people are short-term thinkers, that are entrenched with the big-box department discount store mantra. They were getting close with store-in-a-store ideas like MNG by Mango and Sephora taking up space inside. It's just unfortunate that they're so worried about providing discounts and racing to the bottom with cut-rate merchandise (even their self-created brands like St. John's Bay had a ~4% profit margin).
The market is huge, but they are stuck in the stone age.
The point of those mini-stores (store-within-a-store) that make Target so successful is that you can possibly get things that you don't have access to. It brings people looking and those people will hopefully see your other stuff while they are there.
JCPs that are big enough to have a Sephora are typically in a large enough mall that already has a Sephora. What new customers are you getting into your store then? Why go into a JCP if you just need something from Sephora? They are also typically located in the front of the store. Go in, get Sephora, walk out. They don't even see any of your other stuff (although I don't think the Sephora consumer overlaps with the JCP consumer).
This was during the time when "New look, new day, who knew?" was their tagline. Which was utter shit when every time you go into a store it looked like it was in shambles, and telling people you had a new look when they could clearly smell the same pile of dung from a block away doesn't increase customers. It was bad.
Then about 4 weeks from competition, they release a new logo and a new tagline (honestly we were rebranding towards a JCP moniker during our ideation phase anyways), basically throwing us under the bus. We had to make something for their rebrand - it had been 10 years since they did anything previously.
It's no surprise to me that anything unconventional was discarded quickly, and Ron was booted. These people are short-term thinkers, that are entrenched with the big-box department discount store mantra. They were getting close with store-in-a-store ideas like MNG by Mango and Sephora taking up space inside. It's just unfortunate that they're so worried about providing discounts and racing to the bottom with cut-rate merchandise (even their self-created brands like St. John's Bay had a ~4% profit margin).
The market is huge, but they are stuck in the stone age.