It certainly wasn't anyone in the hiring pipeline who screwed up.
It's someone very high up in the Amazon food chain, responsible for failing to create a hiring process that emphasizes the need to treat candidates respectfully at all stages of the process.
And that means, for every candidate, having one person take ownership of the communication, start to finish (regardless of the outcome). You now -- "be respectful, be kind. And always, always close the loop."
It's like, really, really simple. But somehow Amazon and so many other companies seem incapable of wrapping their organizational heads around it.
It's someone very high up in the Amazon food chain, responsible for failing to create a hiring process that emphasizes the need to treat candidates respectfully at all stages of the process.
And that means, for every candidate, having one person take ownership of the communication, start to finish (regardless of the outcome). You now -- "be respectful, be kind. And always, always close the loop."
It's like, really, really simple. But somehow Amazon and so many other companies seem incapable of wrapping their organizational heads around it.