Are you still on an introductory rate? Wait until you see the 'real' prices and after that and you will start to being the path to hating your cable provider.
There's a trick to this. When signing up on the promo rate, make sure to discuss any terms of extending the promo/getting it reissued. One of two things will happen.
A. they will say "that'll be easy, just ask before it runs out and we can fix it"
or
B. They will say "we can't do that"; in which case you ask if you can cancel and restart your service to re-get the special deals and they'll get confused, potentially ask a manager, and then say "I guess so." (they'll first make a huff about if your card appears in the system making you ineligable for the new deals, but you can fix this by either making enough of a huff, or using your spouses/your own alternate card, for example, I have a visa and a master card.)
In either case, when your deal is about to run out, call them up again, ask for the extension. There's a chance they may _just give it to you_ if the attendant is feeling very friendly, but usually you have to ask to get sent to customer retention (the magic words in all of this) and then tell retention EXACTLY WHAT YOU SAID INITIALLY WHEN YOU BOUGHT THE SERVICE THAT EXTENDING IT WAS POSSIBLE. I don't know whether it's verifiable, I just know that this pattern works, and I'd rather not be lying to them, so I always make sure to ask on the front end. Every time I've done this, in this manner (over the last.... 6-12 renewals?) I've gotten the initial price again, slight deviations from this script result only in a partial time extension/no extension at all.
Long story short version; you know comcast is terrible when you have enough experimental data to draw out some crude state diagrams of how to get around their terrible support.
(I also have decades of stories of getting charged for them to repair nonworking internet that was their own fault, lying about services I asked for, charging me for services I didn't sign up for, and taking up what is at this point probably man-weeks of my life just trying to resolve billing and service issues.)
Man. This did not set out to be such a rant, guess there was really some latent Comcast hatred in there...
In my area where there is no competition they refuse to do this anymore. I used to do this each year with my cable/internet bundle but whatever I did I could not get them to budge. I ended up canceling my cable, which usually leads to a phone call from some customer rep offering a discount, but it did nothing. I think they are to the point that they don't care in markets where there is no competition.
