Wait until you need something fixed. I'm in a residential neighborhood and have their Business service (faster response, higher speeds, more expensive). I'm often the first one to report a problem. What kills me is that 99% of the time it's not anywhere near my modem, but they insist on sending someone to my location before they'll even do a traceroute and see where the real problem is.
I usually just keep calling until someone knows what traceroute is. Then, I plead with them to run it before making me do all the things I already did ("Please power cycle the modem" ... and wait several minutes).
And, I haven't even gotten to when they started charging me $10/mo for the router, when they told me it was included in the service. Their reason? It's not required equipment. But it is. I have a static IP and I have to use their modem. However, I didn't find this out until I bought two different modems at the suggestion of different CSRs. Thankfully I bought them from Amazon and didn't have to pay a restocking fee or postage.
So, yeah, when it works and you're in the first year, it's all good. Otherwise, they suck ass.
When I was considering switching from very slow DSL to Comcast in 2010, I looked at the Comcast business class contract for my home office. OMG that is a bad contract. You can get free or reduced installation charges for longer contract terms, but if you stop using the service during the term (e.g., you move), you still owe Comcast for 75% of the charges you would have paid for the entire term. Here is that clause:
"Termination Charges: Charges that may be imposed by
Comcast if, prior to the end of the applicable Service Term (a)Comcast terminates Services for cause or (b) Customer
terminates Services without cause. Termination Charges with
respect to each terminated Service Order shall equal, in addition to all amounts payable by Customer in accordance with Section 5.3, seventy-five percent (75%) of the remaining monthly fees that would have been payable by Customer under the Service Order if the Services described in the Service Order had been provided until the end of the Service Term. In the event the Agreement is terminated as herein described during the initial Service Term, Termination Charges shall also include one hundred percent (100%) of any amount paid by Comcast in connection with Custom Installation, as that term is defined in Section 2.6, for the Services provided by Comcast under the Service Order."
This and some other weird clauses totally freaked me out for business class. I backed off and ended up getting normal consumer class, and then relayed anything needing a static IP off a $15/yr VPS. That has worked out really well and I am a happy Comcast customer, which is a pleasant surprise for me. (Fingers crossed!)
I usually just keep calling until someone knows what traceroute is. Then, I plead with them to run it before making me do all the things I already did ("Please power cycle the modem" ... and wait several minutes).
And, I haven't even gotten to when they started charging me $10/mo for the router, when they told me it was included in the service. Their reason? It's not required equipment. But it is. I have a static IP and I have to use their modem. However, I didn't find this out until I bought two different modems at the suggestion of different CSRs. Thankfully I bought them from Amazon and didn't have to pay a restocking fee or postage.
So, yeah, when it works and you're in the first year, it's all good. Otherwise, they suck ass.