I would expect more scrutiny of blatant formatting mistakes in a high profile release.

Or, in the time-constrained-support-worker model, a high profile release just means that they trust the publisher's quality control, and won't flag it for review as quickly as self-published content (which is highly variable in quality).

It's a poor QC process, not a stylistic or editorial review.

Yes. That's probably why he's beating up on Amazon....because they're picking on the little guys while ignoring the big ones.

Nice combattive metaphors, but this is just too silly to engage with.

EDIT: Downvotes, but I'm sorry, I don't WANT to explain how it makes sense to expend more time and money on customers and suppliers that are a _million_ times more valuable to one's business.